3 Things Owners Want From Their Residential Property Manager
This content was originally published in our residential property management newsletter, Pillow Talk. Sign up here. Deb Newell recently went on LinkedIn and shared the results of a survey one of her residential property manager clients conducted. They contacted 650 owners and 143 responded. Read Deb’s thoughts here. Their findings highlight a few things we all […]
5 Leadership DON’Ts for Property Managers
As part of the 2025 Leading Women in Property Management program (LWPM), each honoree answered a questionnaire covering a wide range of topics. We noticed that despite coming from different generations and backgrounds, they share remarkably similar experiences and perspectives. This series explores those common threads and shares what it takes to become a leader […]
Blanket Awarded 2025 Affiliate of the Year by NARPM®
October 23, 2025 — Orlando, Fl — Blanket, the Owner Experience Platform for third-party residential property managers, is proud to announce it has been named Affiliate of the Year at the 2025 National Association of Residential Property Managers (NARPM®) Annual Convention & Trade Show. The Blanket team was surprised with the announcement during the event’s […]
The Property Management Learning Curve
This content was originally published in our property management newsletter, Pillow Talk. Sign up here. As part of the 2025 Leading Women in Property Management program (LWPM), each honoree answered a questionnaire covering a wide range of topics. We noticed that, despite coming from different generations, backgrounds, geographies, and companies, they share remarkably similar experiences […]
Sales Needs a Rebrand
This content was originally published in our property management newsletter, Pillow Talk. Sign up here. What kind of person do you picture when you hear the word “sales?” There are several stereotypes you could draw from. Are you picturing someone selling reams of paper over the phone in a Pennsylvania office? Or are you picturing a […]
She Makes the Difference
Meet the 2025 Leading Women in Property Management Leading Women in Property Management is an exciting new program designed and produced by the NARPM Women’s Council of Property Managers, in conjunction with Blanket, meant to showcase the leadership abilities, unique strengths, and property management expertise women bring to the industry. By doing so, we hope […]
L’chaim to Life! – What the Number 18 Means for Property Managers
This content was originally published in our property management newsletter, Pillow Talk. Sign up here. In my mother-tongue of Hebrew, letters have a numerical equivalent. The letter “chet” (ח) corresponds to 8. And the letter “yud” (י) corresponds to 10. Add them together and you get 18. Coincidentally, chet and yud also come together to form […]
Trust Makes the Difference in Residential Property Management
This content was originally published in our property management newsletter, Pillow Talk. Sign up here. This post from Christian Sargent tells a quick story about a residential property management company who didn’t do anything wrong, but still lost a client: This story is quite the testament to the difference a relationship can make in the […]
Use Exit Interviews to Increase Retention
This content was originally published in our property management newsletter, Pillow Talk. Sign up here. With an average industry client churn rate of 20-25%, owner churn is a big problem for residential property managers. And the first step to getting it under control is figuring out why it happens. Typically, owners churn because they sell, or […]
Make Your Owner Onboarding an Experience
Property managers have invested in the tenant experience for many years. Great companies like Second Nature regularly roll out new perks property managers can use to attract and retain renters. But what about owners? What perks, programs, or other experience improvements are out there that attract and retain owners? I think it’s high-time we invest […]
