2026
- A New Reason Owners Churn
This week, I’m breaking down a post from Todd Ortscheid about the cash yield trap, and why it matters to PMs.
- The Power of Calling Your Property Management Clients
A quarterly phone call costs 20 minutes. The operators who make them consistently keep more doors. Here's why it works.
- Mastering Owner Comms
This week, I’m sharing 5 tips for building a great owner communications program.
- What the Rise in Accidental Landlords Means for Residential Property Management
A rise in accidental landlords is reshaping residential property management. Now is the time to get prepared.
- Best Practices for tracking Owner Churn
Best practices for tracking owner churn: a monthly formula, unit churn vs. owner churn, sorting good, neutral and bad churn, and a simple monthly system.
- How Owner Churn Impacts Residential Property Management
Is tracking owner churn worth the effort? Learn how churn impacts growth, operations, and employee morale in residential property management.
- 3 Things Owners Want From Their Residential Property Manager
Learn what property owners want from their residential property manager, from a single point of contact, to maintenance and premium services.
2025
- Maintenance & Owner Churn
How maintenance drives owner churn: Property Meld's 6.8-day repair benchmark for tenant satisfaction, and why fast repairs belong in your retention plan.
- Cash Flow Blinders
Cash flow blinders: why accidental landlords judge a rental by its monthly draw, and how appreciation and equity help owners see the bigger picture.
- The Building Blocks of Trust
How property managers build trust with owners: integrity and execution, plus five building blocks of trust from the US Army's resilience directorate.
- Trust Makes the Difference in Residential Property Management
Trust is the key to retention in residential property management. Learn how building strong relationships leads to long-term owner loyalty.
- Use Exit Interviews to Increase Retention
Learn how exit interviews help residential property managers uncover why owners leave and improve retention.
- Use Debriefs to Improve Your Property Management Business
Learn how debriefs help your property management business capture institutional knowledge, improve onboarding, and build strong processes.