2025
- The Property Management Learning Curve
Property management has a steep learning curve. Learn how top leaders develop skills, adapt, and grow in a complex industry.
- Introducing Common Threads 🧵
Common Threads, episode one: how Leading Women in Property Management honorees came into the industry through unexpected detours, and what leaders do next.
- Sales Needs a Rebrand
Is sales really about persuasion? Discover why sales stereotypes persist and how ethical, discovery-based selling can rebuild trust.
- RoR (Return on Relationships)
Return on Relationships: Peter Pasternack's NARPM Annual 2025 keynote on making the relationship the goal, and Blanket's Affiliate of the Year award.
- Elevating Women Role Models
This week, I’m talking about NARPM Annual 2025 and the Leading Women in Property Management.
- The Voice of the Customer
Voice of the customer for property managers: why NPS scores and online reviews fall short, two ways to hear what owners think, and Property Analyzer.
- L’chaim to Life! – What the Number 18 Means for Property Managers
What is the meaning of 18 in Judaism? Discover the symbolism of “Chai” and how choosing life reflects resilience in property managers.
- Bigger Isn’t Always Better
89.6% of single-family rentals belong to mom-and-pop landlords. Why that makes property management hard to scale, and gives small operators a moat.
- Maintenance & Owner Churn
How maintenance drives owner churn: Property Meld's 6.8-day repair benchmark for tenant satisfaction, and why fast repairs belong in your retention plan.
- Cash Flow Blinders
Cash flow blinders: why accidental landlords judge a rental by its monthly draw, and how appreciation and equity help owners see the bigger picture.
- Don’t Underestimate Your Impact
Many owners take their property manager for granted, but some couldn't appreciate you more. One owner's LinkedIn post on the peace of mind you give.
- The Purple Cow Law
This week, I’m talking about how to leverage the Purple Cow Law in property management.
- The Key Element Behind Word of Mouth
Owner referrals have a $0 marginal cost, and referred customers make 31–57% more referrals. Why going above and beyond is the key to word of mouth for PMs.
- The Building Blocks of Trust
How property managers build trust with owners: integrity and execution, plus five building blocks of trust from the US Army's resilience directorate.
- Trust Makes the Difference in Residential Property Management
Trust is the key to retention in residential property management. Learn how building strong relationships leads to long-term owner loyalty.